Reporter

Sean P. Murphy

In 30 years at the Globe, Sean P. Murphy has worked as a general assignment reporter, an enterprise reporter, the federal court reporter, an investigative reporter, the casino and gambling reporter and, now, the consumer advocacy reporter. He is also a law school graduate and part-time journalism professor.

Latest stories

Sean P. Murphy | The Fine Print

A plea from a friend, via a hacked e-mail account, is a cautionary tale about scams

By , Globe Staff

Judy Murphy didn’t think it would happen to her. “I’m a capable person,” she said. And she still fell for a gift-cards scheme.

Sean P. Murphy I The Fine Print

Samsung gives customer the runaround when her refrigerator stops working

By , Globe Staff

For weeks, Judi Meirowitz Tischler received confusing and contradictory communications from Samsung’s customer service representatives, and then the company abruptly and inexplicably stopped communicating with her, without agreeing to repair or replace her refrigerator.

Sean P. Murphy | The Fine Print

Neil Diamond steps in and steps up for fans whose plaque wasn’t delivered

By , Globe Staff

Keith and Mary Irvine ordered a special commemorative Neil Diamond plaque in August for their daughter. It was supposed to arrive within 10 business days. But it didn’t — until the singer himself got involved.

The Fine Print | Sean P. Murphy

She canceled her home security service, but the charges kept coming

By , Globe Staff

In April, Sandy Martin called Frontpoint Security to cancel the company’s 24-hour home security service for her Salem condo. Five months later, she realized her account was still open and the credit card used for it was still being debited $45 a month.